This is America’s Least Favorite Restaurant Chain
July 3, 2020 7:38AM EDT
CLEARFIELD, PA – MAY 5: Waitress Kelly Pittman brings orders to customers at Denny’s Beer Barrell May 5, 2005 in Clearfield, Pennsylvania. They say business has been good since the release of the featured 15 pound burger for $39, that is free if the customer can finish it. (Photo by Jeff Swensen/Getty Images)
A new American Customer Satisfaction Index report finds that more Americans are turning away from full service restaurants.
Satisfaction with restaurants where a server brings food to your table has fallen by 2.5% since 2019.
As far as full-service restaurants go, Chili Grill and Bar is America’s least favorite, with a score of 75 out of 100. The chain was also America’s least favorite full-service eatery in 2019, too. USA Today says customers find Chili’s quality of service “lacking”.
Coming in at #2 on the least favorite full-service restaurant list was Ruby Tuesday, followed by Denny’s at #3, Red Robin at #4 and Applebees at #5.
Which full-service restaurant chain is your least favorite and why? Which one has the worst customer service?
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